30 Day Risk-Free Reefing "Money Back" Guarantee

Our 100% risk-free reefing guarantee lasts 30 days from the date you receive your NUVO aquarium and APS stand

 

If for any reason you are not completely satisfied with your new set up, simply contact us, during our business hours, to set up an RMA and to get details on how to send it back to us.

 

Once we receive and inspect the your shipment we will refund 100% of your money back* – no questions asked. 

To be eligible for a refund, your NUVO and APS stand must be returned in its original packaging (box or crate), user manuals, parts and shipping pallet.

A proof of purchase must be submitted with a picture of your serial number (If you did not purchase your set up at innovative-marine.com).

Contact Info: 866-368-7941 | warranty@innovative-marine.com

Innovative Marine Return

16026 Carmenita Rd

Cerritos CA, 90703

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

 

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please email us at warranty@innovative-marine.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items will not be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us,
 and we will send you further instructions.

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